Got questions? We've got answers.
Do I need to be a graphic designer to use this?
No. The Studio does the heavy lifting — connected groups keep all the data aligned. If you can click, type, and upload a photo, you’ve got everything it takes; you just make it personal.
Does it work with the paper we already use?
Yes — any size, any format. Sunset prints on the stationery you already stock, and you’re never locked to a vendor. If your printer handles it, we can work with it.
Do you integrate with our system?
Passare, Tukios, or straight from your obituary page. If your funeral home uses Passare or Tukios, case data — name, dates, service events and photos — comes straight into Sunset without retyping a thing. Setup is a one-time process we walk you through, and once it’s done, it just works. No system? That works too.
Can I use layouts I like already?
Of course! You can upload reference PDFs right to Sunset — past prints, proofs, or a look you love — and we will match your existing layouts.
What does it cost?
A predictable monthly subscription — with a yearly download allotment, so busy and slow months balance out. About $3 a finished piece, less the more you print. There’s a free trial and no contract.
What if we get stuck?
We’re real people, we care, and we’re available when you need us. Between the built-in Help Center, tutorial videos, and a team that genuinely wants you to succeed, you won’t be left figuring it out alone.
Can multiple people at our funeral home use it?
Yes. You can add employees, assign roles, and manage access so everyone on your team has what they need — and only what they need.
Is our case data secure?
Yes. Your cases, your families, your files — all stored securely. We take data seriously.
What’s the difference between Sunset Software and other stationery tools?
Marketing tools, family DIY apps, vendor systems — none were built for flexibility. Sunset was built from the ground up for funeral directors, using the paper you already stock and the case data you already entered. No workarounds. No “close enough.”
Do you offer a demo or trial?
We do. Reach out and we’ll set you up — no pressure, no hard sell. Just a chance to see if it’s the right fit.
We’re a multi-location firm. Can this work for us?
Absolutely. Multi-location support is built in, with each location’s own logo and branding applied automatically.
What if we don’t use a management system?
Then Sunset reads your website instead. Paste the link to an obituary you’ve already published and the case fills itself in — name, dates, the obituary, the photo, service times, and the family named in it. You can also point Sunset at the page that lists your obituaries and let it watch: when a new one is published, the case is waiting for you. And if you’d rather type cases in as you always have, nothing changes — an integration is an option, never a requirement.
What is a Primary Contact and why does it cost extra to add one?
Primary Contacts are the administrators of your account — they have full access to settings, billing, and account management, and they’re the main point of contact when your team needs support. Every plan includes two. If you need to add a third, it’s $100/month — think of it as an additional seat at the table. More access, more responsibility, and a little more of our time making sure they’re set up and supported the right way.
